Shipping and Returns
Orders will be shipped within 2-5 business days of being placed. We recommend choosing tracked shipping, otherwise your order will be shipped via Canada Post Lettermail, which keeps your shipping costs down but does not provide tracking.
Estimated shipping times are as follows, according to Canada Post:
3-7 business days within Canada
4-11 business days within the United States
5-21 business days for international destinations
Orders shipped outside of Canada may occasionally be held up at customs. Once we ship your order and it has left our hands, the length of time it takes for your order to be delivered is beyond our control and we cannot guarantee the above shipping times, but recommend purchasing tracked shipping to keep tabs on your order and reduce shipping times. We are not responsible for any duties, taxes or fees that your country may apply to packages.
If you're not happy with your purchase and would like to return it, contact us at firstname.lastname@example.org. You will be responsible for the cost of return shipping, and once we receive the return, we'll refund the full amount except shipping.